Customer Value Creed
At Nilai Crystal, building confidence and trust has always been the core. We put customers first by treating them as partners, fostering trust and respect through excellence of service and commitment.
We believe word of mouth communication is a very powerful form of communication and influence. Satisfied customers not only generate growth of new business through word of mouth communication, they also buy other products and services from you. Therefore, we are guided by this creed to ensure and guarantee of customer satisfaction:
- Spend time and listen to customers’ needs
- Respond and provide viable solutions to our customers.
- Find the best answer to the customers’ questions.
- Be innovative and add value to our services.
"My own business experiences have led me to believe that the twin strategies of business success are Employee Satisfaction and Customer Satisfaction"
Founder & Managing Director of Nilai Crystal
Our Awards
